Document Reference: TV-PRIV-2026-V4
Effective Date: May 18, 2026
Corporate Entity: Truevois LLC
Registered Jurisdiction: United States of America
Data Protection Office Hub: [email protected]
Central Business Operations: [email protected]
Global Customer Support Ecosystem: [email protected]
IMPORTANT LEGAL NOTICE FOR ALL GLOBAL DATA SUBJECTS
PLEASE READ THIS COMPREHENSIVE PRIVACY POLICY WITH EXTREME CARE.
This privacy policy explains how Truevois LLC ("Truevois", "we", "us", or "our") collects, protects, processes, shares, and stores your personal information. It applies whenever you interact with the Truevois open-access review directory, located at Truevois.com, or use our mobile apps, developer APIs, or business support systems.
Truevois operates as a cross-border digital marketplace connecting consumers and merchants. Even though Truevois is a corporate entity registered, organized, and headquartered within the United States of America, we structurally incorporate global data protection laws into our platform design.
This policy outlines our compliance with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the United Kingdom (UK), the Swiss Federal Act on Data Protection (FADP), and state-level consumer privacy laws across the United States.
If you do not agree with the data processing models, storage systems, or security frameworks defined in this policy, you must stop using our services immediately and delete any registered consumer or business profiles.
MODULE 1: GLOBAL DATA ARCHITECTURE AND INTERNATIONALLY ALIGNED PRINCIPLES
1.1 Structural Mission Statement
Truevois operates an open-access digital review ecosystem designed to promote marketplace transparency by archiving, analyzing, and presenting authentic consumer feedback.
To run this global platform effectively, Truevois processes specific sets of technical, transactional, and personal data. We are committed to minimizing data collection, ensuring processing clarity, and providing strong privacy controls for every user profile.
┌────────────────────────────────────────────────────────┐
│ Truevois DATA MINIMIZATION PIPELINE │
└───────────────────────────┬────────────────────────────┘
│
┌─────────────────────────┼─────────────────────────┐
▼ ▼ ▼
┌──────────────────┐ ┌──────────────────┐ ┌──────────────────┐
│ 1. COLLECTION │ │ 2. PROCESSING │ │ 3. RETENTION │
│ Only request precise │ │ Used strictly to │ │ Automated purging│
│ data elements. │ │ verify and post. │ │ after deactivation.
└──────────────────┘ └──────────────────┘ └──────────────────┘
1.2 Our Core Privacy Commitments
Truevois follows five foundational data rules across our network operations:
1. Transparency: We explain clearly what data we collect and how we use it to manage our review ecosystem.
2. Purpose Limitation: We collect and process your personal information only for the specific operational goals outlined in this document.
3. Data Minimization: We do not request unnecessary personal details. We only ask for the specific information needed to verify user identities and combat platform fraud.
4. Storage Limitation: We delete or completely anonymize your personal information as soon as it is no longer required for service administration, fraud prevention, or legal compliance.
5. Integrity and Confidentiality: We protect your data using industry-standard technical security, access controls, and data encryption methods.
MODULE 2: LEGAL BASIS FOR PROCESSING UNDER INTERNATIONAL REGULATORY FRAMEWORKS
Truevois processes personal data only when we have a valid legal foundation to do so. Under Article 6 of the General Data Protection Regulation (GDPR) and similar international privacy laws, our processing activities are organized under four main legal categories:
2.1 Explicit User Consent (Article 6(1)(a) GDPR)
Truevois relies on your clear, voluntary consent for several core platform activities. This includes:
· Setting up an optional user profile, uploading a personal avatar, or choosing to link social media accounts.
· Subscribing to community newsletters or marketing updates.
· Allowing the Truevois web app to access your device's geolocation data to show you nearby businesses.
You can change your mind and withdraw this consent at any time through your profile settings or by reaching out to [email protected].
2.2 Performance of a Contract (Article 6(1)(b) GDPR)
Truevois must process specific information to fulfill our platform agreements with you. This includes:
· Processing consumer information to host, organize, and display your reviews.
· Managing corporate profile details and validation checks for businesses using our platform, handled via [email protected] or [email protected].
· Processing invoices, billing information, and access credentials for companies using our paid premium business tiers.
2.3 Legitimate Business Interests (Article 6(1)(f) GDPR)
We process data when necessary to support our legitimate business goals, provided these activities do not override your fundamental rights and freedoms. These interests include:
· Platform Security: Defending our network against automated bot attacks, unauthorized server access, and security vulnerabilities.
· Review Authenticity: Using algorithmic analysis to detect fake reviews, spam campaigns, paid promotions, or coordinated attempts to damage a business's reputation.
· B2B Growth: Contacting public businesses to invite them to claim their Truevois profile using [email protected].
· Platform Improvement: Analyzing anonymous user trends to make our layout, search systems, and features easier to use.
2.4 Compliance with Legal Mandates (Article 6(1)(c) GDPR)
Truevois operates under corporate, tax, and anti-fraud laws in the United States and other international jurisdictions. We may process and share transactional logs or corporate verification details when required by law, such as responding to a court order, tax audit, or subpoena from law enforcement.
MODULE 3: SPECIFIC CATEGORIES OF DATA Truevois COLLECTS
Truevois collects several categories of personal and technical data to provide a secure and reliable review marketplace.
+-------------------------------------------------------------------------+
| SUMMARY OF DATA COLLECTIONS THROUGHOUT Truevois |
+--------------------------+----------------------------------------------+
| Data Class | Specific Elements Collected |
+--------------------------+----------------------------------------------+
| Consumer Profile Data | Legal name, verified email, account password |
| Verification Assets | Invoices, receipts, customer service logs |
| Telemetry Logs | IP addresses, browser fingerprint, cookies |
| Corporate Identifiers | Tax documents, business license, work email |
+--------------------------+----------------------------------------------+
3.1 Consumer Platform Information
Profile Setup Data
When you create a consumer account, we require your first name, last name, a valid email address, and a secure password. You can optionally add a profile picture, location details (city/country), and gender preference.
Public Reviews and User Interactivity
This includes the content you publish across Truevois:
· Written feedback, star ratings, business names, and transaction dates.
· Photos or documents you upload to support a review or resolve a dispute.
· Platform activity stats, including helpful votes received, reviews written, and reports submitted to [email protected] regarding platform abuse.
Technical and Device Telemetry
When you visit Truevois, our servers automatically log technical metadata, including:
· Your Internet Protocol (IP) address, device type, browser settings, operating system, and internet service provider (ISP).
· Interaction details, such as page views, click patterns, referral links, and the time spent on specific business profiles.
3.2 Corporate Business Information
Business Verification Records
To protect profile listings, Truevois verifies the identity of business owners. When a company claims its profile page, we collect company registration records, tax identification numbers, physical addresses, business telephone numbers, and verified corporate email addresses matching the business's domain.
Professional Communications Logs
We store communication histories sent to our support teams at [email protected] and [email protected], along with messages sent through the Truevois Business Dashboard. This data includes the text of messages, support tickets, and system access logs for corporate employees.
Billing and Payment Logs
For companies that upgrade to premium business tiers, we collect billing details, purchase histories, tax IDs, and billing addresses. Truevois uses tokenized payment systems; your full credit card details are sent directly to PCI-DSS compliant payment processors and are never saved on Truevois servers.
MODULE 4: SOURCES OF PERSONAL DATA COLLECTION
Truevois collects data through three primary methods:
4.1 Information Provided Directly by Users
This includes data you enter yourself when creating an account, writing a review, uploading images, updating a business listing, or contacting our teams at [email protected] or [email protected].
4.2 Automated System Collection
Our platform automatically collects technical telemetry, performance logs, and cookie files when you browse Truevois. This helps us ensure our website loads quickly and works correctly on your device.
4.3 Third-Party Aggregation
Truevois gathers data from public directories and business registries to build our index of global companies. This allows consumers to review a business even before a company representative has officially claimed their listing.
If a business representative wants to update or manage this public info, they can contact [email protected] to claim their page.
MODULE 5: COOKIE TRACKING AND INTERNET TELEMETRY MANAGEMENT
5.1 Why Truevois Uses Cookies
Truevois uses cookies, web beacons, and tracking pixels to analyze site performance, remember your account preferences, protect against spam, and improve our marketing campaigns.
┌────────────────────────────────────────────────────────┐
│ Truevois COOKIE ARCHITECTURE │
└───────────────────────────┬────────────────────────────┘
│
┌─────────────────────────┼────────────────*********┐
▼ ▼ ▼
┌──────────────────┐ ┌──────────────────┐ ░░░░░░░░░░░░░░░░░░┐
│ 1. MANDATORY │ │ 2. ANALYTICS │ ░ 3. MARKETING ░
│ Session safety │ │ Interaction tags │ ░ Target ads ░
│ Fraud control │ │ Error tracking │ ░ Partner networks░
└──────────────────┘ └──────────────────┘ ░░░░░░░░░░░░░░░░░░┘
(Requires Consent) (Requires Consent)
5.2 Categories of Cookies We Use
Essential Cookies
These cookies are necessary for the basic security and operation of Truevois. They keep you logged into your account, handle system traffic, and power our fraud detection tools. Because the platform cannot run without them, they do not require user opt-in.
Performance and Analytics Cookies
Truevois uses tools like Google Analytics to understand how visitors interact with our platform. These cookies track which pages are most popular and help us identify website errors. For European users, these cookies are blocked by default until you accept them on our cookie banner.
Marketing and Behavioral Advertising Cookies
Truevois displays ads to help fund our free community services. We and our advertising partners use cookies to show you relevant ads based on your browsing interests. These cookies are optional and require your active consent before activation.
5.3 Managing Your Cookie Choices
You can update your cookie preferences at any time through our on-site privacy dashboard. You can also block or clear cookies by updating your web browser settings (such as Chrome, Safari, Firefox, or Edge). Truevois respects Global Privacy Control (GPC) signals sent by web browsers requesting data minimization.
MODULE 6: HOW Truevois SHARES INFORMATION
Truevois does not sell user profiles, personal information, or customer support histories to data brokers or third-party marketing networks. We share data only with trusted partners and service providers under strict privacy rules:
6.1 Cloud Service and Hosting Providers
Truevois uses secure, global cloud storage and infrastructure networks (such as Amazon Web Services and Google Cloud Platform) with data centers based in the United States of America to manage our data traffic, website assets, and reviews.
6.2 Anti-Fraud and Security Services
To keep Truevois clear of spam and fake accounts, we share technical data (such as IP addresses and browser fingerprints) with automated security tools. These platforms run real-time checks to catch automated bots, malicious actors, and coordinated review fraud.
6.3 Public Business Pages
When you post a public review on Truevois, your feedback, star rating, and public profile name are visible to everyone on the internet.
If a business wants to confirm a transaction or resolve an issue, they can send you a private message through our secure platform tools, or contact our support team at [email protected] to request a review evaluation.
6.4 Law Enforcement and Legal Obligations
Truevois may share account information with law enforcement or regulatory authorities if required by law. This occurs if we receive a valid subpoena from a court in the United States of America, or an enforceable court order from an international jurisdiction with legal authority over our platform operations.
MODULE 7: INTERNATIONAL DATA TRANSFERS (US-EU INTERFACE)
7.1 Cross-Border Frameworks
Truevois stores and processes its core databases within the United States of America. This means the personal data of European data subjects is transferred outside of the EEA, UK, or Switzerland to a country that does not have an identical adequacy decision from the European Commission.
┌──────────────────────────────┐ ┌──────────────────────────────┐
│ EUROPEAN UNION │ │ UNITED STATES OF AMERICA │
│ (Data Subjects / Users) │ │ (Truevois HQ / Databases) │
└──────────────┬───────────────┘ └──────────────▲───────────────┘
│ │
│ TRANSATLANTIC DATA TRANSFER │
└─────────────────────────────────────────────┘
- Standard Contractual Clauses (SCCs)
- Technical Encryption Protocols (TLS / AES)
- Managed by Compliance via [email protected]
7.2 Our Privacy Safeguards
To ensure your information remains secure when moving across borders, Truevois uses the following legal safeguards:
Standard Contractual Clauses (SCCs)
Truevois incorporates the European Commission’s approved Standard Contractual Clauses directly into our internal data workflows and vendor agreements. This requires all parties to protect European data with the same security standards used within the EU.
Data Encryption Standards
We protect transferred data using Transport Layer Security (TLS 1.3) encryption during transit and Advanced Encryption Standard (AES-256) encryption at rest within our US server infrastructure.
Privacy Support
Our data protection team handles cross-border privacy inquiries directly. European users and regulators can reach us at [email protected] regarding international data processing frameworks.
MODULE 8: DATA RETENTION AND ACCOUNT CLEANUP POLICIES
Truevois stores your personal data only as long as necessary to run a secure review ecosystem, manage active business listings, or meet financial and legal requirements.
8.1 Active Accounts and Public Content
· User Accounts: We keep consumer profile details as long as your account remains active. If an account is completely inactive for five consecutive years, Truevois flags it for a security check.
· Public Reviews: Reviews stay live on Truevois indefinitely to help our community, unless the user chooses to delete their account or remove the post.
If a business listed on Truevois closes or changes ownership, we archive the historic review history and reset the profile for the new entity.
8.2 Closed and Deactivated Accounts
When you choose to close your Truevois profile, we start an automated cleanup cycle. Within thirty (30) days, your personal details are permanently erased or fully anonymized.
Once anonymized, the text of your review stays on the platform to preserve community history, but your name and profile image are replaced with a generic "Anonymous User" label, completely separating the text from your real-world identity.
┌────────────────────────────────────────────────────────┐
│ DEACTIVATED PROFILES DISPOSAL LIFECYCLE │
└───────────────────────────┬────────────────────────────┘
│
Step 1: User requests deletion in profile area
│
▼
Step 2: 30-Day security validation window
│
▼
Step 3: PII elements cleared from databases
│
▼
[ REVIEW ANONYMIZED FOR COMMUNITY ARCHIVE INDEX ]
8.3 Business Messages and Invoices
· Support Emails: Messages and verification files sent to [email protected] or [email protected] are kept for seven (7) years to protect against fraud and resolve legal disputes.
· Invoices and Payments: Billing logs for premium business accounts are retained for seven (7) years to comply with federal tax laws in the United States of America.
MODULE 9: TECHNICAL AND SECURITY ACTIONS
Truevois maintains strong security systems to protect personal data from accidental loss, unauthorized access, or disclosure.
9.1 Network Security and Encryption
· Data in Transit: All traffic to Truevois is encrypted using HTTPS and Transport Layer Security (TLS 1.3).
· Data at Rest: Databases, user credentials, and corporate verification records are encrypted using AES-256 standards.
· Credential Protection: User passwords are secured using cryptographic hashing algorithms (such as bcrypt) before they are saved to our database, meaning Truevois employees cannot see your raw password.
9.2 Internal Controls and Role-Based Access
· Restricted Access: Access to private user data is restricted to authorized Truevois technicians who need it to manage support requests or fraud investigations.
· Access Monitoring: All employee access to user profiles or business validation histories is logged in a secure audit trail.
· Staff Training: Every employee managing support queues or responding to messages via [email protected] completes annual data protection training covering GDPR rules and secure data handling.
MODULE 10: USER PRIVACY RIGHTS UNDER GDPR AND STATE LAWS
If you are located in the European Economic Area, the United Kingdom, Switzerland, or specific US states (like California, Virginia, or Colorado), you have the following rights regarding your data on Truevois:
+--------------------------------------------------------------------------+
| YOUR MANDATORY PRIVACY RIGHTS REGISTRY |
+----------------------+---------------------------------------------------+
| Right Title | Platform Operational Response |
+----------------------+---------------------------------------------------+
| 1. Access | Instantly download your data profile file |
| 2. Rectification | Edit details in your profile settings dashboard |
| 3. Erasure | Delete profile option clears data within 30 days |
| 4. Portability | Export account records in clean JSON format |
| 5. Restriction | Pause profile visibility during data disputes |
| 6. Objection | One-click unsubscribe links for marketing emails |
+----------------------+---------------------------------------------------+
10.1 Right of Access (Article 15 GDPR)
You have the right to request a full copy of the personal data Truevois holds about you. You can check your account settings or contact our support team at [email protected] to see your profile details, login history, and review records.
10.2 Right to Rectification (Article 16 GDPR)
If any information on your account is incorrect or incomplete, you can update it at any time. Consumers and business users can edit their profile details directly through their respective Truevois dashboards.
10.3 Right to Erasure / "Right to be Forgotten" (Article 17 GDPR)
You can ask Truevois to permanently delete your personal data. When you request account deletion, we remove your profile details and personal info within thirty days, except where we are legally required to keep records for financial or tax purposes.
10.4 Right to Restrict Processing (Article 18 GDPR)
You can ask Truevois to pause processing your data without deleting it entirely. This applies if you are challenging the accuracy of your data or disputing how it is used, allowing us to keep the data frozen while your request is reviewed.
10.5 Right to Data Portability (Article 20 GDPR)
You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as JSON or CSV), allowing you to easily transfer your data to another platform.
10.6 Right to Object (Article 21 GDPR)
You can object to Truevois processing your data for marketing campaigns or analytical research. You can opt out of marketing emails instantly by clicking the "Unsubscribe" link at the bottom of any message we send.
MODULE 11: HOW TO SUBMIT PRIVACY REQUESTS
Truevois has a dedicated system to handle privacy requests quickly and securely.
┌────────────────────────────────────────────────────────┐
│ DATA PRIVACY REQUEST SUBMISSION PROCESS │
└───────────────────────────┬────────────────────────────┘
│
Step 1: Contact [email protected]
│
▼
Step 2: Identity Verification Check
│
▼
Step 3: Internal Review & Data Processing
│
▼
Step 4: Secure Delivery within 30 Days (No Fee)
Step 1: Send Your Request
Send an email to our support team at [email protected] with a clear subject line, such as "GDPR Privacy Request" or "Data Access Request".
Step 2: Confirm Your Identity
To protect your privacy, Truevois must verify your identity before processing your request. We will ask you to confirm your request via the registered email address associated with your Truevois profile, or provide proof of your business registration if you are updating a corporate listing.
Step 3: Response Timeframe
Truevois processes valid privacy requests free of charge within thirty (30) calendar days. If a request is highly complex or if we receive a large volume of inquiries at once, we may extend this window by up to sixty (60) additional days, and we will keep you updated on our progress.
Step 4: Secure Data Delivery
We deliver data reports through a secure digital download link sent directly to your verified email address, protecting your personal details from unauthorized interception.
MODULE 12: DATA RULES REGARDING MERCHANTS AND CORRESPONDENCE
12.1 Managing Corporate Messages
When business owners communicate with Truevois via [email protected] or [email protected], we collect the message text, sender details, and any verification files provided.
This information is stored securely and used to resolve account issues, prevent fraud, and verify profile changes.
12.2 Premium Accounts and Billing
For businesses that purchase premium tiers on Truevois, we collect invoicing details, corporate tax information, and business addresses.
This transactional data is archived securely for seven years to comply with federal accounting and tax regulations in the United States of America.
MODULE 13: AUTOMATED CONTENT MODERATION SYSTEMS
13.1 Fraud and Spam Filters
Truevois uses automated software systems to monitor the authenticity of reviews across our platform. These tools analyze review text patterns, user connection speeds, IP locations, and account histories to flag potential spam, paid content, or fake reviews.
13.2 Manual Human Review
Our automated filters help protect the platform, but they do not make final, irreversible decisions on user accounts without oversight.
If our system flags a review as suspicious, it may temporarily hide the post for safety. Account holders can contact our support team at [email protected] to request a manual human review if they believe a post was hidden in error.
MODULE 14: UPDATES TO THIS PRIVACY POLICY
14.1 Regular Policy Updates
Truevois updates this Privacy Policy periodically to reflect changes in data privacy law, new features on our platform, or updates to our corporate structure in the United States of America.
14.2 Notification of Material Changes
When we make significant changes to this policy, we will update the "Effective Date" at the top of this document and post a prominent notice on the Truevois homepage.
For major updates that change how we use your personal information, we will notify registered users directly via email before the changes take effect. We encourage you to review this policy periodically to stay informed about how Truevois protects your privacy.
MODULE 15: SPECIFIC UNITED STATES STATE PRIVACY ADDENDUM
15.1 California Consumer Privacy Act (CCPA/CPRA) Compliance
If you are a resident of California, the California Consumer Privacy Act provides specific rights regarding your personal information:
· Right to Know: You can request details about the categories and specific pieces of personal data Truevois has collected about you over the past 12 months.
· Right to Delete: You can request that we permanently delete the personal information we have collected from you.
· Right to Opt-Out of Sale or Sharing: Truevois does not sell your personal data. You can manage your preferences for targeted advertising cookies at any time through our on-site privacy dashboard.
· Right to Non-Discrimination: Truevois will never deny you service, change platform pricing, or provide a lower quality of service because you choose to exercise your privacy rights.
15.2 Exercising Your US State Rights
To exercise any of your US state privacy rights, please submit a request to our support team at [email protected] with the subject line "US State Privacy Request". We will verify your residency and respond to your request within the legally required timeframes.
MODULE 16: THIRD-PARTY SITES AND SERVICES
16.1 External Links
The Truevois platform contains links to external business websites, e-commerce storefronts, and third-party digital services.
Truevois does not monitor, control, or assume responsibility for the privacy practices, cookie configurations, or content of these external sites.
16.2 Reviewing Third Parties
When you click a link that takes you away from Truevois, you are subject to the privacy policy of that external website.
We encourage you to read the privacy statements of any website you visit before providing them with your personal information.
MODULE 17: PROTECTING CHILDREN'S PRIVACY
17.1 Age Restrictions
Truevois is designed and intended exclusively for users who are at least 18 years of age. We do not knowingly collect, process, or maintain personal information from individuals under the age of 18.
17.2 Parental Reports
If a parent or legal guardian discovers that their child has registered an account or submitted personal details to Truevois, they should contact our support team immediately at [email protected].
Upon verification, our team will delete the account and permanently remove all associated data from our systems.
MODULE 18: PRINCIPLES OF ACCOUNTABILITY
18.1 Compliance and Oversight
Truevois maintains internal logs and audit trails to ensure our data processing activities align with this policy and international data protection standards.
Our data protection team reviews our technical security measures regularly to protect the safety of our global user community.
18.2 Contact and Support Inquiries
If you have any questions, concerns, or feedback about this privacy policy or how your data is handled on Truevois, please reach out to our support teams:
· General System Support: [email protected]
· Merchant Portal Inquiries: [email protected]
· Corporate Office Registry: Truevois LLC, United States of America
If you are located in the EEA or UK and believe Truevois has not addressed your privacy concerns adequately, you have the right to file a complaint with your local Data Protection Authority (DPA) or the Information Commissioner’s Office (ICO).
